Frequently Asked Questions
Everything you need to know about your outdoor gear and apparel.
What is the Eddie Bauer Adventure Guarantee?
Our products are built to last. If any Eddie Bauer product fails to perform as designed, you may return it for a full refund or exchange with proof of purchase.
How long does shipping take for domestic orders?
Standard shipping typically takes 7-10 business days. We also offer Express and Overnight shipping options for faster delivery at an additional cost.
How do I return an item purchased online?
You can return items by mail using our pre-paid return label or at any Eddie Bauer retail store. Returns must be in original condition and made within 60 days of purchase.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How should I care for my down outerwear?
We recommend machine washing in a front-loading machine with a down-specific detergent and tumble drying on low with clean tennis balls to restore loft.