Returns & Exchanges
At Eddie Bauer, we stand behind everything we sell and want you to be completely satisfied with your purchase. If your gear doesn't meet your expectations, you can return it for a full refund within 60 days of purchase with proof of buy.
Start Your Return
Visit our online Returns Portal and enter your order number and billing zip code to initiate the process and select the items you wish to send back.
Print Your Label
Generate and print a prepaid UPS return shipping label directly from the portal; a small return shipping fee will be deducted from your final refund amount.
Pack Your Gear
Securely pack your items in their original packaging if possible, include any relevant tags, and affix the prepaid shipping label to the outside of the box.
Ship and Track
Drop off your package at any authorized UPS location and keep your tracking number handy to monitor your return's progress back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing